Job Description
Job Responsibilities
Key/End User support and Knowledge Management
- Providing ad-hoc support as a Second point of escalation on system issues to BU end users and first point of escalation to BU key users
- Responsible for development and maintenance of key/end user training curriculum and training materials as well as executing training sessions, including any refresher trainings as needed.
- Responsible for managing key/end user community and relevant business stakeholder, leading communities of practice and driving continuous improvements.
- Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements
- Partner with development team to support resolution of system issues/bugs
- Drive rapid response to Code Red incidents and support technical teams by providing functional input into analysis, solutioning, testing and approval.
Governance (Business process and data quality)
- Supports global and segment process owners by activating the right actions with Business units to close compliance gaps in process and data quality.
- Provides audit support to unit's key users
Change Management (CIPs/New Capabilities)
- Responsible for aligning and validating system functionality (regional CIPs, global CIPs and new functionality roll-outs) with business requirements
- Manages CIPs (creation of requests, testing, implementation in the units)
- Responsible for UAT (user acceptability testing) and End –to-end testing prior to rolling out new system functionality.
- Supports MDT (Mars Digital Technologies) team with impact assessment of system changes.
- Provides input into new capability global prioritization process
New capability deployment
- Supports deployment lead/project manager as a functional owner of system and business process implementation.
- Partners with unit/s stakeholders to define and validate business process and RACI.
- Leads coordination of data related activities.
- Validates system functionality (including UAT, BIT testing) and manages any unit specific changes.
- Manages Key/end user training journey (defining curriculum, developing training materials, executing training sessions, supports hyper-care)
Job Specifications/Qualifications
Note: May differ from the current job holder's own skills and experience.
Education & Professional Qualifications
Minimum bachelor's degree in science or IT systems or equivalent in food safety/food science or related subject area is desirable
Minimum of 5 years experience in R&D, R&D systems, Supply or DT/Business partnership Experience with R&D or Quality systems preferred
Knowledge / Experience
Good understanding of Quest/Innovation process Good understanding of Mars standards (including MQM, PQM, EMQM)
Excellent networker, easily builds rapport remotely
Excellent communication skills (oral and written). Fluent in English
