R&D Regional Systems Functional Analyst; Mars Global Services; Hyderabad
BlackRock Real Estate- Posted 18 hours ago
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Job Description
Job Description:
Role : R&D Regional Systems Functional Analyst
Location : Hyderabad
Job Purpose/Overview
To continue to deliver our commitment to the Quality Principle and protect our investment in strategic digital R&D and Quality capabilities, the business requires the right level of sustained functional expert support. The Functional Expert organization ensures the sustainability and maintenance of deployed enterprise R&D Systems/Platforms in the region expectation to deliver functional analysis and expertise to the Business across Mars Snacking, Petcare, and Food segments.
This role will work closely with the R&D Regional Systems Functional Experts, Key Business Users, and Corporate Product Owners. Day-to-day activities may include incident management, key user training support, translating business needs into technical requirements, defining test scripts, testing effective delivery of technical capability, analysis of issues and trends, root cause analysis, et al.
Job Responsibilities
Key/End User support and Knowledge Management
- Providing key user support as a point of escalation for system issues.
- Strong support for development and maintenance of key/end user training curriculum and training materials.
- Develops and maintains testing documentation (testing scenarios, scripts).
- Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements.
- Partners with development team to support resolution of system issues/bugs.
- Drives rapid response to Code Red incidents and support technical teams by providing functional input into analysis, solutioning, testing and approval.
Governance (System process and data quality)
- Supports regional FEs in system/ data quality compliance and root cause analysis of gaps with key users/end users.
- Supports data analysis of Traceability issues or Regulatory queries as requested by Data Custodians.
Operational support and Change Management
- Incident management.
- Support Regional FE in CIP management, focusing on testing (SIT, coordination of UAT and End-to-end testing).
- Works closely with MDT (Mars Digital Technologies) team on impact assessment of system changes.
- Definition of business test case scenarios based on business requirements and their translation to the MDT development and testing teams.
- Provides input to Data council and Corporate R&D team on reporting improvements and data analysis tools.
New capability deployment
- Supports Functional Expert in deployment activities by executing data and process analysis.
- Manages deployment-related development requests (VADS) and service tickets.
- Supports Key/end user training journey (defining curriculum, developing training materials, executing training sessions, supports hyper-care).
Job Specifications/Qualifications
Education & Professional Qualifications
Minimum bachelor's degree in science or IT systems or equivalent in food safety/food science or related subject area is desirable
Experience with R&D Specification/Recipe Management/CPLM systems preferred
Knowledge / Experience
Excellent networker, easily builds rapport remotely
Excellent communication skills (oral and written). Fluent in English
Ability to translate business requirements into technical requirements
Knowledge of backend and front end expertise, AI related experience
More Info
Key Skills
CPLM systems
Recipe Management
System data quality compliance
Testing documentation
R&D Specification
About Company
About Mars: Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN'S ORIGINAL® and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world's pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles - Quality, Responsibility, Mutuality, Efficiency and Freedom - inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow. Note to Search Firms/Agencies: Mars, Incorporated and its subsidiaries and affiliates (Mars) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Mars and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Mars will be deemed the sole property of Mars and no fee will be paid in the event the candidate is hired by Mars.
