Store Operations Management
- Oversee daily store operations to ensure smooth and efficient execution
- Ensure adherence to shift schedules and timely completion of all store activities
- Maintain operational standards through regular audits
Order Fulfillment & Delivery
- Supervise order processing and ensure timely dispatch of orders
- Manage last-mile delivery operations for seamless customer experience
- Coordinate between store staff and delivery riders
Workforce Planning & Deployment
- Allocate picker-packers and riders effectively to optimize productivity
- Manage rostering and scheduling to ensure workforce efficiency
- Act as a point of coordination between team members
Inventory & Stock Management
- Monitor stock levels and ensure product availability
- Coordinate with suppliers to minimize delays and stock issues
- Maintain accuracy in inventory and reduce shrinkage
Performance Monitoring & Improvement
- Track store performance metrics and analyze operational data
- Identify areas for improvement and implement corrective actions
- Drive efficiency and cost optimization initiatives
