Dbiz is a high-performing product & engineering company that partners with organizations to help build digital solutions using the right technology at the right time while driving innovation through creative use of technology.
Responsibilities
- Serve as the primary point of contact for client queries related to the Qualtrics XM Platform, ensuring timely and accurate resolution of issues via calls and email.
- Diagnose, troubleshoot, and resolve technical and functional platform issues independently and in coordination with the implementation team.
- Document support tickets, resolutions, and workarounds, keeping all project and client records current and up-to-date.
- Conduct training sessions and walkthroughs for clients on specific and new aspects of the Qualtrics platform and related solutions.
- Escalate complex or unresolved issues to senior consultants or Qualtrics support channels, tracking progress through to resolution.
- Support survey programming, dashboards, workflows, API/CRM integration, close loop and other platform configuration activities using Qualtrics
- Maintain a responsive, professional, and solution-oriented approach to strengthen client relationships.
- Continually develop in-depth product knowledge and stay current with new Qualtrics features, updates, and best practices.
Qualifications
- Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
- 3–5 years of experience in a SaaS support, technical support, or client-facing technology role.
- Hands-on experience with the Qualtrics XM Platform; Qualtrics certification is a strong advantage.
Life at Dbiz:
• Competitive salary and attractive benefits.
• A dynamic and innovative work environment.
• Opportunities for personal and professional growth.
• An engaging and collaborative company culture.
