We're looking for a seasoned Qualtrics Consultant to design, implement, and scale experience management (XM) programs using Qualtrics. This is a hands-on role focused on translating business problems into actionable XM solutions across customer, employee, product, and brand experiences.
You'll work closely with business stakeholders, IT teams, and integration partners to deliver measurable outcomes, not just dashboards.
Key Responsibilities
XM Strategy & Design
- Advise stakeholders on CX, EX, PX, and BX strategies aligned to business goals
- Design survey programs, feedback loops, and closed-loop action frameworks
- Define experience metrics (NPS, CSAT, CES, eNPS) and governance models
Qualtrics Implementation
- Build and configure surveys, distributions, workflows, and dashboards
- Implement role-based reporting and data access controls
- Configure Qualtrics actions, triggers, and lifecycle programs
Integrations & Automation
- Integrate Qualtrics with enterprise systems (CRM, ERP, HCM, ITSM)
- Support iPaaS-based integrations (e.g., Workato, MuleSoft, Boomi)
- Enable automated data ingestion and outbound actions
Analytics & Insights
- Design executive-ready dashboards and operational reports
- Apply text analytics, sentiment analysis, and driver analysis
- Translate insights into prioritized actions and recommendations
Stakeholder Enablement
- Partner with business and technical teams across functions
- Train users and admins on best practices and platform adoption
- Support change management and XM maturity growth
Required Qualifications
- 8 years of experience in Qualtrics consulting or XM implementation
- Strong hands-on experience with:
- Survey design & distribution
- Dashboards & reporting
- Actions & workflows
- Experience integrating Qualtrics with enterprise platforms
- Strong understanding of experience measurement frameworks
- Excellent communication skills with technical and non-technical stakeholders
