Quality Supervisor

We are seeking a highly motivated and detail-oriented Quality Team Leader/Supervisor with a strong background in collections and quality control within the BFSI industry. This is a critical leadership position for an individual who can not only manage and mentor a team but also drive quality initiatives and handle complex data. The ideal candidate will have a proven track record in a similar role and the maturity to effectively manage people, processes, and client communication.

Key Responsibilities

• People Management & Leadership:
• Provide leadership, direction, and motivation to build and manage high-performing teams across different lines of business (LOBs).
• Effectively deal with all levels of employees, stakeholders, and clients with a high level of maturity.
• Quality & Process Management:
• Drive initiatives to closure, including projects related to quality improvement.
• Maintain a strong understanding of Transaction Quality functions, including the Handover, Startup, Manage, and Exit phases of a process transition.
• Possess a good working knowledge of Transaction Quality systems, tools, and technologies.
• Data Analysis & Reporting:
• Exhibit excellent analytical, quantitative, and data handling skills to interpret data effectively.
• Prepare presentations and client data using tools like PPT.
• Communication & Collaboration:
• Maintain excellent oral and written communication skills to manage all client and leadership communication.
• Act as a process-oriented and organized individual with strong planning, decision-making, and prioritization skills.

Required Skills & Qualifications

• Experience:
• A minimum of one year of on-paper experience as a Quality Team Leader/Supervisor or in a similar team-handling role.
• Must have prior collections experience within the BFSI industry.
• Education:
• A Graduate degree in any discipline is mandatory.
• Skills:
• Strong people management skills.
• Excellent analytical, quantitative, and data interpretation skills.
• The ability to drive initiatives and projects to a successful closure.
• Exceptional communication and articulation skills.
• Good working knowledge of Transaction Quality systems.
• A basic knowledge of Six Sigma and statistical tools will be an added advantage.
• Detail-oriented with strong organizational and presentation skills.