Quality Specialist

Please find the JD.

Role - Quality Executive (Training)

Working Days: Monday to Saturday

Shift duration: 9 hours, scheduled anytime between 8:00 AM to 8:00 PM as per roster.

Required Skills: Good communication, analytical skills, and knowledge of call center

metrics as QA/training staff

Requirements:

• minimum 1 to 2 years of expereince in Traning & Quality in Call audits

• Good communication skills.

Key responsibilities include:

• Monitoring agent performance

• Developing and delivering training programs

• Conducting call audits and providing feedback

• Identifying areas for improvement and implemention