QUALITY & INNOVATIONS MANAGER

We are looking for a Quality & Innovations Manager to drive quality excellence, patient safety, accreditation readiness and continuous improvement across the hospital.

Key Responsibilities

• Lead hospital-wide quality improvement and patient-safety initiatives.

• Drive compliance with NABH/NABL/JCI and other applicable standards.

• Develop, monitor and improve quality indicators, clinical/non-clinical KPIs and dashboards.

• Coordinate internal audits, accreditation assessments, gap assessments and corrective actions.

• Identify process gaps and lead structured improvement projects.

• Promote innovation, digitalisation and evidence-based process improvements across departments.

• Facilitate root-cause analysis, CAPA and continuous improvement initiatives.

• Train teams on quality systems, patient safety and process excellence.

• Prepare quality reports and present key insights to senior leadership.

What We're Looking For

• Graduate/Postgraduate in Healthcare Management, Quality, Hospital Administration or a related discipline.

• Relevant experience in hospital quality, accreditation or process excellence.

• Strong understanding of NABH/NABL/JCI frameworks and quality tools.

• Experience in audits, RCA, CAPA, KPI monitoring and improvement projects.

• Strong analytical, project-management and stakeholder-management skills.