Key Responsibilities:
- Quality Strategy & System Implementation
- Develop and implement Quality Assurance (QA) and Quality Control (QC) systems aligned with ISO 9001, ISO 14001, ISO 45001 (Occupational Health & Safety), and ESD S20:21 (Electrostatic Discharge Protection).
- Define and drive KPIs for quality performance, including First Pass Yield (FPY), Defect Per Million Opportunities (DPMO), and Cost of Poor Quality (COPQ).
- Establish and ensure strict adherence to Standard Operating Procedures (SOPs) for inspection, testing, and validation at every stage of production.
- Promote a strict quality control culture across all teams, ensuring that every employee understands the importance of quality in manufacturing.
- Manufacturing of LED TVs, Injection Moulding & Supplier Quality Management
- Oversee incoming (IQC), in-process (PQC), and final product quality (OQC)to minimize defects and rework.
- Implement Electrostatic Discharge (ESD) Protection (ESD S20:21) measures to ensure the safety and reliability of electronic components.
- Work closely with suppliers to improve the quality of raw materials, plastic components, and electronic parts.
- Conduct supplier audits and enforce compliance with RoHS, REACH, and BIS standards.
- Manage and optimize injection molding quality control, including:
- Material selection and testing (resins, polymers).
- Process parameter optimization to minimize defects such as warping, sink marks, and short shots.
- Implementation of real-time monitoring and defect detection technologies.
- Ensuring compliance with industry best practices for plastic components used in electronic products.
- Compliance & Certifications
- Ensure compliance with ISO 9001, ISO 14001, ISO 45001, BIS, RoHS, CE, FCC, and other global regulatory requirements.
- Lead internal and external audits for regulatory approvals and maintain all necessary certifications.
- Develop and maintain safety and environmental management systems aligned with international best practices.
- Customer Quality & Market Feedback
- Analyze customer complaints, warranty claims, and field failures to identify trends and implement Corrective and Preventive Actions (CAPA).
- Drive continuous improvement initiatives to reduce product returns, warranty costs, and customer dissatisfaction.
- Collaborate with the after-sales service team to track product performance and reliability in the field.
- Continuous Improvement & Innovation
- Implement Lean, Six Sigma, and Kaizen methodologies to drive continuous quality improvement.
- Introduce automation and AI-based quality inspection techniques to enhance production efficiency.
- Develop and conduct regular training sessions to ensure all employees, from factory workers to management, understand and adhere to quality standards.
- Promote a zero-defect mindset within the organization, ensuring proactive rather than reactive quality management.
Key Qualifications & Experience:
- Education Bachelors/Masters degree in Engineering (Electronics, Mechanical, Manufacturing, or Polymer Science).
- Experience12+ years in Quality Management, preferably in electronics, home appliances, or automotive manufacturing.
- Expertise in ISO 9001, ISO 14001, ISO 45001, ESD S20:21, Six Sigma (Green/Black Belt preferred), and SPC (Statistical Process Control).
- Experience with BIS, RoHS, CE, FCC, and other regulatory standards.
- Hands-on experience in injection molding quality control, defect analysis, and process optimization.
- Knowledge of AI-based quality inspection, ERP & Quality Management Software (SAP, MES, etc.) is a plus.
Key Skills Required:
- Strong analytical and problem-solving skills (Root Cause Analysis, 8D, FMEA)
- Leadership and team-building experience in a factory setup
- Knowledge of global quality management systems
- Injection moulding quality control & process optimization
- Experience with ERP & Quality Management Software (SAP, MES, etc.)
- Ability to collaborate with R&D, Manufacturing, and Supply Chain teams
