Quality Head

Company Description

This is a leading global provider in the rail infrastructure industry. Company offers a unique product

range for rail infrastructure, all under one roof: rail fastening systems, concrete sleepers, switch

systems and crossings as well as services related to the value maintenance of the rails. It makes an important contribution to the mobility of people and the transport of commodities.

The core business, rail infrastructure, is divided into the three divisions of Core Components,

Customized Modules and Lifecycle Solutions. Their products are in use in more than 100 countries.

Based on knowledge developed over decades,

Role Description

The Quality Head is responsible for overseeing and optimizing all the quality functions –Supplier

Quality, Operations Quality, Customer Quality for all the product requirements. This role

ensures efficient management and execution of quality functions and requirements as set by

customers and company policies. Shall take ownership of all quality requirements

Hyderabad.

Qualification:

Bachelors or Masters degree in manufacturing, mechanical engineering, or related field.

Key Responsibilities:

A Quality Head oversees the entire quality management system, but their specific

responsibilities split into three distinct pillars: Supplier Quality, Operations Quality,

and Customer Quality.

Here is the breakdown of the roles and responsibilities for each pillar:

1. Supplier Quality (Audits)

Plans, schedules, and execution of supplier audits as per product requirements.

Supplier audit documentation & reviews at planned intervals.

This role focuses on preventing defects from entering the manufacturing facility by

managing vendors.

Vendor Qualification: Auditing and approving new & existing suppliers based on strict

quality standards.

Component Standards: Defining clear technical specifications and inspection criteria

for incoming raw materials, consumables & other requirements.

Supplier Scorecards: Tracking vendor performance metrics like Defect Parts Per

Million (DPPM) and On-Time Delivery.

Root Cause & Corrective Actions: Identifying root cause, analyzing, and educating

supplier for corrective actions and tracking vendor performance.

Supplier Risk Management: Plan, analyze and document risks involved in supplier

quality requirements for all processes involved in the transformation of our product

from raw material to finished product. Mitigate and develop reaction plans for re-

occurrence of the same.

Maintain, develop, sustain, and verify documentation from external calibration

agencies for calibration of measuring equipment and testing facilities. Backup

calibration agencies for calibration to prevent production halts.

2. Operations Quality (In-Coming, In-Process & Final)

Plan & review In-coming products quality, In-process quality, & Final Quality.

Quality functions shall support the manufacturing process to increase production

efficiency by keeping the product and process stable, repeatable, and defect-free.

Process Control: Implementing Statistical Process Control (SPC) to monitor

manufacturing line health.

First-Time Yield: Maximizing the percentage of products made correctly without

needing to rework.

Non-Conformance: Preventing NC parts during incoming, in-process, and final

inspections. Isolating, tagging, and disposing of defective materials found during

production.

Standard Quality Operating Procedures: Writing and updating quality work

instructions for inspectors to minimize human error.

Continuous Improvement: Leading Six Sigma or Lean projects to reduce process

waste and variation.

Risk Management: Identify, document, and mitigate risks involved in incoming, in-

process and final quality of all products.

3. Customer Quality (Complaints, Communication)

This role acts as the bridge between the factory and the market, ensuring final

customer satisfaction.

Complaint Resolution: Leading Root Cause Analysis (RCA) using 8D methodologies

when customers report failures.

Warranty Tracking: Analyzing field return data to spot early product failure trends.

Audit Management: Hosting external customer audits and regulatory inspections at

the factory.

Voice of Customer: Translating customer feedback into design or process upgrades

for engineering teams.

Accurate and precise documentation & reporting levels are the prime responsibility of

quality assurance to have trust in our services and quality products deliveries.

Change Notification: Informing customers about process changes before shipping

altered goods.

Estimate risks associated with customer documentation, process, product, and

communications.

4. Team Leadership & Development.

Lead and develop the quality assurance and control team (In-coming, In-process,

Final). Existing quality strength stands with qualified 4 members.

Foster a culture of continuous improvement, accountability, and performance

excellence.

Drive digitalization and process automation initiatives (Quality Tools).