Quality Engineering Lead

Project Role : Quality Engineering Lead

Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.

Must have skills : ServiceNow Customer Service Management (CSM)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Quality Engineering Lead, a typical day involves guiding a team of quality engineers by coordinating multi-disciplinary planning and integrating various ecosystem components to enhance delivery speed and ensure high-quality outcomes throughout the application lifecycle. This role requires overseeing the development of comprehensive testing strategies that align with business and functional requirements. The lead actively monitors and manages testing activities, including execution and defect resolution, by implementing effective quality processes and methodologies. Collaboration with cross-functional teams to maintain seamless integration and continuous improvement is a key aspect of daily responsibilities.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Lead and mentor junior quality engineers to foster professional growth and skill development.
• Coordinate with cross-functional teams to ensure alignment of quality objectives with project goals.
• Drive continuous improvement initiatives to enhance testing processes and overall product quality.
• Monitor and report on key quality metrics to stakeholders, ensuring transparency and accountability.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
• Strong knowledge of quality engineering principles and testing methodologies applicable to ServiceNow CSM environments.
• Experience in developing and implementing end-to-end testing strategies that align with business and functional requirements.
• Ability to define, track, and analyze key quality metrics to assess testing effectiveness and defect management.
• Skilled in coordinating multi-disciplinary teams and integrating ecosystem components to accelerate delivery and improve quality.
• Familiarity with defect tracking tools and test management systems to streamline quality assurance processes.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow Customer Service Management (CSM).
• This position is based at our BDC14A - STPI location.
• A 15 years full time education is required.