Job Description

Department: Customer SupportLocation: Chennai & MumbaiNumber of Positions: 2Education Qualification: Diploma / BE or B.Tech - Mechanical Years of Experience: 4-5 Years in SPM Machine assembly.

Job Description:

Install and test equipment to ensure it runs smoothly
Troubleshoot customer issues and provide solutions in tandem with the sales team
Coordinate with production and marketing teams to ensure all customer issues are handled in a timely and cost effective manner
Maintain service and customer complaint databases to ensure issues are monitored and tracked effectively
Provide routine servicing for installed machines
Answers incoming customer calls regarding billing issues, product problems, service questions and general customer concerns
Leading or assisting with the support of projects
Following government health and safety regulations and the regulations of their employerDelivering services to customers effectively and on tim
Walking customers through how equipment works including how to use it safely
Explaining new features and suggesting upgrades to customers
Ordering and restocking materials when it is required APPLY NOW