Quality Controller-Wadala, Mumbai - India

Department: Quality Assurance / Compliance

Location: Wadala (with regular factory travel)

Reports To: Director - Technical Services

Experience - 2 to 6 years

Salary: Upto 60k based on experience

Role Overview

The Quality Controller will act as the central quality custodian between clients, vendors, and internal teams. This is a corporate-based role requiring frequent visits to vendor manufacturing facilities to monitor production, ensure compliance with specifications, and maintain international quality standards. The role is critical in a merchant trading/co-manufacturing model, ensuring that outsourced production meets client expectations, regulatory standards, and export compliance requirements (especially US markets).

Key Responsibilities

1. Vendor Quality Oversight (Core Function) ● Visit vendor manufacturing facilities during production runs ● Monitor ongoing production for adherence to approved specifications ● Ensure correct usage of: ○ Raw materials ○ Artwork & color standards ○ Dimensions & structural parameters ● Act as the on-ground quality representative during critical production stages

2. Pre-Production & Approval Checks ● Review and validate: ○ Artwork approvals ○ Color references ○ Material specifications ● Coordinate with design, purchase, and vendors before production initiation ● Ensure all pre-production approvals are documented and aligned

3. In-Process & Final Inspection ● Conduct in-line inspections during production at vendor sites ● Perform final inspection before dispatch: Print quality ○ Shade variation ○ Seal strength/functionality ○ Packing & labelling compliance ● Approve or hold dispatch based on quality outcomes

4. Compliance & Certification Management ● Ensure adherence to: ○ BRCGS (Brand Reputation Compliance Global Standards) ○ FSC (Forest Stewardship Council) ○ cGMP / US FDA-related packaging standards (where applicable) ● Validate vendor certifications and their applicability to projects ● Ensure documentation readiness for audits and client requirements

5. Export & Regulatory Compliance ● Ensure products meet: ○ Indian regulatory requirements (GST, labeling norms, etc.) ○ Export market standards (especially US regulations) ● Support documentation for: ○ COA (Certificate of Analysis) ○ Test reports ○ Compliance declarations ● Coordinate with logistics and accounts for documentation alignment

6. Testing & Quality Validation ● Conduct or supervise basic tests: ○ GSM/thickness ○ Seal strength ○ Ink adhesion ○ Visual inspection ● Coordinate with external labs for advanced testing where required

7. Non-Conformance & Issue Resolution ● Identify defects and deviations during production ● Raise NCRs (Non-Conformance Reports) ● Work with vendors on: ○ Root cause analysis ○ Corrective & preventive actions (CAPA) ● Ensure closure before dispatch or next production cycle

8. Vendor Development & Performance Monitoring Evaluate vendor quality performance across projects ● Provide feedback and improvement guidelines ● Support vendor selection based on quality capability

9. Internal Coordination ● Work closely with: ○ Purchase (vendor selection & material specs) ○ Design (artwork accuracy) ○ Logistics (dispatch readiness) ○ Accounts (documentation alignment) ● Ensure seamless flow of quality-related information

10. Client Interaction (Limited but Important) ● Communicate with clients on quality-related matters when required ● Present quality reports, observations, and corrective actions ● Handle quality queries professionally and clearly Key Performance Indicators (KPIs) ● Reduction in customer complaints and rejections ● First-time-right production rate ● Vendor quality performance score ● Audit readiness and compliance adherence ● Timely closure of NCRs

Required Qualifications ● Bachelor's degree / Diploma in Packaging Technology, Printing, or related field Experience ● 3–6 years in quality control within: ○ Flexible packaging/cartons/printing industry ○ Export-oriented or compliance-heavy environments preferred

Required Skills Technical ● Strong understanding of: ○ Printing & packaging processes (flexo, roto, lamination, etc.) ○ Material structures and specifications Knowledge of: ○ BRCGS, FSC certifications ○ US packaging compliance standards ○ Export documentation requirements Functional ● Vendor management and factory audit experience ● Strong inspection and problem-solving ability ● lose attention to detail Communication ● Ability to clearly communicate quality issues and expectations ● Basic client-facing confidence for discussions and reporting ● Good documentation and reporting skills Working Model ● Corporate office-based role ● Frequent travel to vendor factories (as per production schedules) ● High involvement during active production cycles