Job Description
Company Description
Naadbramha Idli is India's No.1 Idli franchise, renowned for authentic South Indian flavors with over 350+ outlets across India. Known for its unique idli batter, healthy non-oily sambar, and freshly prepared coconut chutney, the company prioritizes quality and flavor. Naadbramha Idli is committed to promoting a healthy lifestyle and creating employment opportunities through accessible franchise options. With a vision to bring the taste of South India to every corner of the country, Naadbramha continues to grow and inspire food enthusiasts nationwide.
Role Description
Key Responsibilities:
1. Onboarding and Support:
- Conduct assessments and examinations of new franchisees before their inauguration to ensure readiness and compliance with company standards.
- Facilitate opening meetings for newly inaugurated franchise locations, providing essential information and support.
2. Quality Control Audits:
- Execute regular quality control audits at various franchise locations, focusing on quality, hygiene, cleanliness, and compliance with FSSAI norms.
- Maintain detailed records and data post-audit, ensuring that all findings are documented and addressed.
3. Training and Development:
- Provide comprehensive training to franchise owners and their staff during audits, covering all aspects of outlet management and operational excellence.
- Offer ongoing training on marketing strategies to enhance franchisee performance and customer engagement.
4. Communication and Customer Engagement:
- Establish and maintain effective communication with franchisees and end customers, gathering feedback, reviews, and suggestions for improvement.
- Address customer complaints and concerns, liaising with relevant departments to ensure timely resolution.
5. Operational Support:
- Provide training on software systems utilized by franchisees, ensuring they are well-equipped to operate efficiently.
- Address and resolve machinery-related concerns for franchisees, coordinating with maintenance teams as necessary.
- Allocate and track franchisee complaints, requirements, and issues to appropriate departments, ensuring accountability and follow-through.
6. Performance Enhancement:
- Support franchisees in enhancing their service quality and operational performance, identifying areas for improvement and recommending solutions.
- Assist franchisees in inventory management and storage strategies to optimize efficiency and reduce waste.
