Role Summary
The Quality & Compliance Lead is responsible for defining, governing, and continuously improving quality management, compliance, and risk frameworks across a large, global professional services organization. The role ensures delivery excellence, regulatory adherence, audit readiness, and risk mitigation across multi-region consulting engagements while enabling scalable, repeatable, and customer-centric delivery models.
This role partners closely with Delivery, PMO, Security, Legal, Finance, HR, and Business Unit leadership to embed quality-by-design and compliance-by-default across the end-to-end services lifecycle—from presales and solutioning through delivery, transition, and support.
Key Responsibilities
- Quality Management & Delivery Excellence
· Define and govern the Quality Management System (QMS) aligned with industry standards (ISO 9001, ITIL, CMMI, Agile/DevOps).
· Establish quality gates, assurance checkpoints, and delivery readiness reviews across presales, initiation, execution, and transition phases.
· Drive standardized delivery methodologies, templates, and best practices across global delivery teams.
· Track and improve delivery KPIs including schedule adherence, defect leakage, rework, SLA compliance, CSAT/ASAT, and escalations.
· Lead Root Cause Analysis (RCA) and Corrective / Preventive Actions (CAPA) for quality deviations and customer escalations.
- Compliance & Risk Governance
· Own enterprise compliance frameworks covering regulatory, contractual, and internal policy requirements.
· Ensure adherence to information security, data privacy, and regulatory standards, including:
- ISO 27001 / 27701
- SOC 1 / SOC 2
- GDPR and regional data-sovereignty regulations
- Industry-specific regulations (as applicable)
· Partner with Security, Legal, and Risk teams to embed compliance requirements into RFPs, contracts, and delivery models.
· Maintain and govern a delivery risk & compliance register across programs and regions.
- Audit & Certification Management
· Plan and manage internal, external, and customer audits (quality, security, regulatory).
· Act as the single point of contact for auditors and certification bodies.
· Drive closure of audit findings with measurable remediation plans.
· Ensure ongoing certification readiness across delivery units and COEs.
- Process Standardization & Continuous Improvement
· Define and roll out process frameworks for governance, risk assessment, change management, escalation, and record management.
· Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
· Use data, dashboards, and trend analysis to identify systemic gaps and operational risks.
· Promote automation and tooling for quality tracking, compliance monitoring, and reporting.
- Stakeholder & Leadership Engagement
· Partner with Delivery Leaders, Program Managers, and Solution Architects to embed quality and compliance into complex programs.
· Provide executive dashboards and insights on quality, risk, and compliance posture.
· Support deal reviews and presales by validating delivery readiness and compliance risks.
· Act as a trusted advisor to senior leadership on quality, compliance, and risk trade-offs.
- Capability Building & Culture
· Build and mentor a global Quality & Compliance community.
· Deliver training and awareness programs on quality standards and regulatory obligations.
· Foster a culture of accountability, transparency, and continuous improvement.
Key Deliverables
· Enterprise Quality & Compliance Framework for Professional Services
· Standardized delivery governance and quality metrics
· Audit reports, remediation plans, and certification outcomes
· Executive dashboards for quality, risk, and compliance
· Continuous improvement roadmap and measurable outcomes
Qualifications
Education
· Bachelor's degree in Engineering, Computer Science, or related field
· Master's degree or MBA (preferred)
Experience
· 10–15+ years in IT consulting or professional services environments
· Proven experience leading quality, compliance, or governance functions at scale
· Experience with global delivery models, GCCs, and complex customer programs
Certifications (Preferred)
· ISO 9001 / ISO 27001 Lead Auditor or Implementer
· ITIL, PMP, SAFe, CMMI
· Six Sigma Green / Black Belt
