Quality Assurance Tester

Role : Voice AI QA

Experience : 7 to 12 years

Location : Noida/Gurgaon/Pune/Bengaluru

Work Mode : Hybrid

Key Responsibilities

Test AI applications (functional, regression, integration, system testing) Validate IVR call flows, prompts, speech recognition, and error handling Test telephony features like SIP calls, transfers, queues, and agent workflows Ensure AI guardrails (safety, content control, hallucination prevention) Validate LLM responses, ASR accuracy, and TTS voice quality Perform end-to-end voice and call journey testing

Tools & Automation

Use IVR/telephony tools (Cyara, Empirix, BlueJay, etc.)

Write and run automation scripts Analyze logs from AI, telephony, and backend systems

Required Skills

4–8 years of software testing experience

Hands-on GenAI / LLM testing Strong VoiceAI, IVR, and Telephony testing background

API testing experience (Postman, REST Assured)

Automation skills (Python, Java, or similar)

Good communication and analytical skills