Role Overview
As QA for Risebird, you will ensure that our interview processes, interviewer behaviour, scheduling workflows, and feedback loops meet the highest standards. You'll be responsible for monitoring sessions, detecting issues (technical, behavioural, process-related), collaborating across teams (operations, product, support), and continuously improving quality and reliability of our service.
Key Responsibilities
- Define and implement quality assurance processes for interview sessions including system checks, interviewer eligibility & onboarding audits, behavior monitoring, and session feedback tracking.
- Monitor live or recorded interview sessions (as per compliance) to assess interviewer performance, adherence to standards (on time, professionalism, structure), and candidate satisfaction.
- Develop checklists, guidelines, and best practices for interviewers covering conduct, communication, punctuality, technical readiness (for technical interviews), documentation, and feedback.
- Collect, document, and analyze feedback from candidates/clients after interviews. Identify patterns, flag issues, and recommend corrective actions (e.g. retraining, process overhaul, redo).
- Work closely with operations and support teams to ensure timely redo or remediation when quality issues arise track these incidents, ensure they are resolved fairly, and ensure transparency.
- Periodically audit the interviewer inventory (freelancers) for compliance with our standards, and re-evaluate onboarding criteria if needed.
- Drive continuous improvement: suggest and implement improvements to interview workflows, quality metrics, monitoring tools, and feedback mechanisms.
