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TP Conseil

Quality Assurance Manager

TP Conseil
Mohali, India
2-4 Years

This job is no longer accepting applications

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  • Posted a month ago

Job Description

We are hiring for Quality Manager for International process.

  • Develop and implement QA Frameworks, SOP's and evaluation processes
  • Analyze call/chat/email evaluations, identify trends, and suggest improvements
  • Ensure Compliance with client specific KPI's and service level agreements
  • Report Key Quality Metrics - NPS, FCR, QA Scores
  • Drive RCA for quality deviations and develop corrective action plans
  • Client & Stakeholder Management (3rd Party Client Management)
  • Experience with Six Sigma, COPC or Lead Methodologies
  • Minimum - Green Belt Certified
  • In a leadership/managerial role for at least 2 years
  • Strong Knowledge of QA Tools, call center metrics
  • Proficient in PowerPoint and QA Software
  • Supports Innovation & Continuous Improvement

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Quality Management
Employment Type:
Full time

About Company

TP Conseil

Job ID: 145461731

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 18-05-2026 05:43:53 PM
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