Quality Assurance Manager

About

Liquid Group is a FinTech payments services group based in Singapore. Liquid empowers and connects businesses and individuals to make transactions in a smart, secure and cost-effective way, anywhere in the world.

We operate a regional payment network to enable cross-border QR payment services for e-wallet operators, banks, and merchants. We also provide white-label solutions to accelerate the development and adoption of mobile payments for our business partners.

We work in a collaborative and adaptive way, exploring innovative ideas and solving challenging problems to develop our products. Together, we ensure efficiency, security, and convenience for our partners and customers.

Website:www.liquidgroup.sg

Role Overview

We are seeking a senior-level leader to own and evolve Quality Assurance (QA) and Release Management across a complex, high-availability payments environment. This role is responsible for delivering rigorous, scalable, and highly automated quality and release processes that ensure reliability, security, compliance, and speed in a regulated fintech ecosystem.

You will lead a transformation toward AI-accelerated testing, continuous delivery, and intelligent automation, embedding quality engineering practices across the full software development lifecycle.

Key Responsibilities

Quality Strategy & Leadership

• Design and implement an enterprise-wide QA and Release Management strategy aligned with business and regulatory requirements.
• Champion a quality-first engineering culture, shifting from reactive testing to proactive quality engineering.
• Establish governance frameworks, KPIs, and reporting for quality, release cadence, and production stability.
• Hands on leadership and mentoring of a small, highly efficient QA and release team across all product lines.

Automation & AI-Driven Testing

• Drive adoption of AI-accelerated testing frameworks, including intelligent test generation and maintenance, self-healing test scripts, predictive defect detection and risk-based testing.
• Implement end-to-end test automation across UI, API, performance, and security layers. Leverage tools to optimize regression coverage, reduce cycle times, and improve defect detection rates.
• Integrate AI tools into CI/CD pipelines to enable real-time quality insights and automated release gating.

Release Management & DevOps Integration

• Own release planning, coordination, and execution across multiple products and platforms.
• Establish fully automated CI/CD pipelines with robust quality gates and rollback mechanisms.
• Ensure seamless coordination between engineering, product, operations, and compliance teams.
• Drive progressive delivery practices (e.g., canary releases, blue-green deployments, feature flags).

Process Excellence & Governance

• Design and enforce rigorous, repeatable, and auditable processes aligned with financial services regulations.
• Implement standardized frameworks for test strategy and test data management, environment provisioning and stability and defect lifecycle management.
• Ensure compliance with relevant standards (e.g., PCI-DSS, ISO27001) and internal risk controls.
• Continuously assess and improve QA maturity using industry benchmarks and metrics.

Performance, Reliability & Security

• Oversee performance engineering to ensure systems meet high transaction throughput and low-latency requirements.
• Integrate security testing (SAST, DAST, penetration testing) into automated pipelines.
• Ensure resilience and reliability of mission-critical payment systems through rigorous validation practices.
• Working with DevOps to define and execute business resumption and disaster recovery planning and testing.

Key Requirements

• This is a hands-on role.
• 10+ years in QA, Quality Engineering, or Release Management.
• Proven experience in fintech, payments, banking, or other regulated industries. Real Time Payments experience highly desirable.
• Demonstrated success in building and scaling automation-first QA organisations.
• Deep understanding of test automation frameworks, CI/CD tools, cloud-native architectures (AWS).
• Experience with test data management, service virtualization, and environment orchestration.
• Familiarity with observability tools and production monitoring integration into QA processes.
• Strong stakeholder management across engineering, product, risk, and executive teams.
• Ability to balance speed, quality, and regulatory compliance in a high-stakes environment.
• Data-driven mindset with a focus on measurable outcomes and continuous improvement.
• Exceptional communication and organisational skills.