Quality Assurance Manager

HOYA Electronics primary focus is on the development of optical and extreme ultraviolet (EUV) photomask blanks, which are critical components in the manufacturing process of the latest-generation chips used in various applications such as artificial intelligence, high-performance computing, and 5G, as well as the production of various memory, logic, and power devices.

Life at HOYA Electronics

HOYA strives to create innovations for a better future for people.

At HOYA Electronics, we are dedicated to innovation in the information technology segment, envisioning a world where all can thrive in harmony with nature. Our people are guided by our mission along with principles of commitment and innovation, influence every decision and action we take. We prioritize environmental protection, safety, and human rights, fostering diversity, inclusion, and employee well-being.

Be Empowered to Innovate and Develop for a Better Tomorrow with Us

• Experience an empowering and inclusive workplace that fuels your growth and development.
• Unlock your potential with abundant opportunities for skill-building and career advancement.
• Thrive in an environment that supports work-life balance and values your well-being.
• Receive fair and competitive rewards – your success is our success.
• We believe in recognizing excellence and celebrating your contributions.

Get to Know the Role

We are seeking an experienced Quality Assurance Manager to lead the Quality Assurance function across HOYA Electronics advanced semiconductor manufacturing operations.

Reporting to the Head of Application Engineering & Quality and/or Site Managing Director, this role is accountable for ensuring products consistently meet customer expectations through robust quality assurance systems, effective problem solving, quality risk management, and continuous improvement initiatives.

As the site Quality Assurance leader, you will drive product, process, and customer quality through robust quality systems, structured problem solving, risk management, and continuous improvement. Working closely with Manufacturing, Engineering, Process Technology, Quality Control, Production, and customer-facing teams, you will build a high-performing quality organization while fostering a culture of prevention, operational excellence, and customer focus.

Essential Responsibilities

1. Lead Quality Assurance Management

• Develop and execute the site Quality Strategy aligned with business objectives, customer expectations, and manufacturing excellence priorities.
• Lead the Quality Assurance function to ensure products consistently meet customer, regulatory and internal quality requirements.
• Develop and strengthen quality assurance systems that improve product quality, process capability and manufacturing consistency.
• Establish quality objectives, monitor key performance indicators (KPIs), and drive sustainable improvements in customer quality, defect reduction and process performance.
• Partner with Manufacturing and Engineering teams to embed quality into production processes and new technology implementation.
• Drive quality performance that enhances customer satisfaction, manufacturing reliability, and business competitiveness.
• Foster a prevention-based quality culture that emphasizes risk anticipation, process capability, operational discipline, and continuous learning.

2. Drive Customer Quality Excellence

• Serve as the primary quality representative for customer quality issues, complaints and escalations.
• Lead critical customer and internal quality investigations using structured methodologies including 8D, Root Cause Analysis, CAPA, statistical analysis, and cross-functional problem solving.
• Ensure timely containment, corrective actions, effectiveness verification, and long-term recurrence prevention.
• Build trusted relationships with customers through professional communication and effective issue resolution.
• Support customer quality reviews, audits and technical discussions while representing HOYA's commitment to manufacturing excellence.

3. Strengthen Process Quality and Risk Management

• Drive quality assurance across manufacturing processes to ensure stable, capable and repeatable production.
• Lead quality risk assessments for new products, process changes, equipment introductions and material changes.
• Govern manufacturing quality risk through PFMEA, Control Plans, change management, MRB, Process Change Notification (PCN), and robust quality review processes
• Ensure quality risks, non-conformities, and systemic quality issues are proactively identified, investigated, mitigated, and monitored.
• Drive sustainable recurrence prevention and risk reduction across operations.

4. Lead Continuous Improvement and Operational Excellence

• Champion site-wide quality improvement initiatives that improve yield, reduce defects and Cost of Poor Quality (COPQ), enhance process capability, and strengthen customer satisfaction.
• Leverage quality tools, data analytics, and statistical methods to identify trends, drive improvements, and support decision-making.
• Develop and execute strategic quality roadmaps that strengthen manufacturing capability, operational performance, and long-term business competitiveness.
• Facilitate cross-functional collaboration to achieve sustainable quality improvements and operational excellence.
• Build organisational capability in structured problem solving, risk-based thinking and continuous improvement.

5. Quality Systems, Audit & Compliance Leadership

• Provide leadership and governance for the Quality Assurance function, ensuring compliance with ISO 9001, customer requirements, and internal quality standards.
• Partner with the Quality Management Systems (QMS) function to ensure governance frameworks, documentation, and compliance processes effectively support manufacturing quality and customer requirements.
• Lead quality audit strategy, preparation, execution, and follow-up activities for customer, certification, and internal/external audits.
• Drive effective resolution of audit findings and quality compliance issues through robust corrective action management and continual improvement practices.
• Partner with QMS and cross-functional leaders to strengthen quality governance, maintain an effective quality documentation framework, and provide management with meaningful quality performance insights to support decision-making.

6. Build a High-Performing Quality Organization

• Lead, coach, and develop a team of quality engineers and technicians to achieve operational and strategic quality objectives.
• Develop organizational capability in quality engineering, customer quality, structured problem solving, risk-based thinking, and continuous improvement.
• Establish clear performance expectations, drive accountability, and foster a culture of collaboration and ownership.
• Support talent development, succession planning, and workforce capability enhancement.
• Act as a role model for quality, integrity, customer focus, and continuous learning.

Skills and Competencies Profile

• Bachelor's Degree in Engineering, Materials Science, Manufacturing, or a related discipline.
• Minimum 10 years of progressive experience in Quality Assurance, Manufacturing Quality, Customer Quality, or Quality Management within semiconductor or other high-technology manufacturing environments.
• Demonstrated success leading Quality Assurance organizations and driving improvements in product quality, customer satisfaction, manufacturing performance, and operational excellence.
• Strong knowledge of Quality Management Systems, ISO 9001, customer quality, manufacturing risk management, quality engineering, and audit management.
• Proficiency in structured quality methodologies including 8D, Root Cause Analysis (RCA), CAPA, SPC, FMEA, Control Plans, Statistical Analysis, and continuous improvement.
• Experience applying data analytics and digital quality tools to improve manufacturing performance and support fact-based decision making.
• Strong leadership, communication, stakeholder management, and influencing skills across cross-functional and global teams.
• Strategic thinker with the ability to translate quality objectives into sustainable business results.

HOYA Electronics Singapore Pte Ltd is an equal opportunity employer. We are committed to building diverse teams and creating a safe and inclusive workplace that enables our people to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity, disability or sexual orientation, and other attributes that make every individual unique. An offer with HOYA Electronics Singapore is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations. HOYA Electronics Singapore does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with HOYA Electronics Singapore.