Quality Assurance Manager

Company Description

Chetna Engineering, established in 1990, specializes in manufacturing and supplying high-quality low and high-voltage electrical cable termination solutions under the trusted brand, CHETNA. With over three decades of experience, we offer an extensive range of products, including Aluminium, Copper, and Brass Crimping Terminals, Flexible Braids, Cable Glands, Connectors, and Allied Fittings. Our ISO 9001-2015 certification and in-house manufacturing capabilities ensure consistent quality and seamless production. At Chetna Engineering, we are driven by innovation, a dedicated team of professionals, and a strong commitment to customer satisfaction, delivering excellence in the electrical industry from our base in Nashik.

Role Description

• Own customer complaint management end-to-end: acknowledgement root cause analysis (5-Why, 8D, Fishbone) , CAPA closure , zero repeat complaints.
• Prepare, submit, and manage PPAP documentation for OEM customers: PSW, dimensional reports, control plans, PFMEA, process flow diagrams, capability studies (Cpk/Ppk), appearance approval
• Host and manage customer audits: perpetual audit-readiness, audit execution, finding closures, re-audit coordination.
• Drive internal rejection and rework reduction:. Implement SPC, in-process checkpoints, First Article Inspection, and Poka-Yoke at critical stages
• Track and report Cost of Poor Quality (COPQ) monthly in ₹.
• Manage incoming material inspection and supplier quality:, supplier audits as per annual calendar, supplier CAPA management, vendor quality scoring
• Maintain and improve the Quality Management System (QMS): ISO 9001:2015 compliance, internal audits, Management Review Meetings, document control.
• Build quality culture on the shop floor: operator training, visual inspection standards, Quality at Source philosophy.
• Manage calibration system: master schedule, timely calibration, certificate management, NABL traceability
• Own test certificate generation for every dispatch batch: conductivity, dimensional, plating thickness, tensile as applicable
• Build and develop a quality team:

Qualifications

▸ 8–15 years in quality in a manufacturing environment, with at least 3 years heading / independently managing quality for a plant or product line

▸ HANDS-ON PPAP experience: you must have personally prepared and submitted PPAP packages (Level 1–5) to OEM customers.

▸ Experience hosting and successfully clearing customer audits from OEMs (auto/electrical/switchgear/EV companies)

▸ Strong in customer complaint management: 8D methodology, root cause analysis (5-Why, Fishbone, Ishikawa), CAPA management with documented closure

▸ Proficiency in quality tools: SPC (Cpk/Ppk), FMEA (PFMEA), Control Plans, MSA (Measurement System Analysis), process flow diagrams

▸ Working knowledge of ISO 9001:2015 QMS: internal audits, document control, management review, continuous improvement

▸ Experience with incoming material inspection, supplier audits, and vendor quality management

▸ Calibration management: schedule management, NABL traceability, instrument qualification

▸ BE / B.Tech (Mechanical / Electrical / Metallurgy / Production) or equivalent. ISO Lead Auditor certification is a plus

▸ Industry preference: copper / brass products, electrical components, auto ancillary, switchgear, panel boards, or similar metal manufacturing