Quality Assurance Manager

2-5 Years

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Job Description

Quality Reporting: Determine formats and schedules for quality reporting in collaboration with departmental heads.
Data Analysis: Receive and analyze quality indicator trends and reports from all departments.
Patient Feedback: Collect and evaluate patient feedback from customer care to identify improvement areas.
Incident Management: Receive incident reports and assist in formulating corrective and preventive action plans.
Training & Awareness: Identify training needs and create awareness about quality assurance initiatives among staff.
Departmental Support: Provide guidance and feedback to departments to develop their internal QA programs.
Internal Audits: Organize and conduct internal audits in coordination with the internal audit team.
Accreditation Compliance: Liaise with external and internal bodies related to Quality Management System (QMS), certifications, and accreditations.