Quality Assurance Manager (3-4 Years)

Quality Assurance Manager

Role Purpose

To lead and manage the Quality Assurance function by establishing robust quality systems, ensuring compliance with defined standards, and driving continuous improvement across the product lifecycle while maintaining strong customer interface and timely resolution of quality concerns.

Key Responsibilities-

1. Quality Leadership & Team Management

Lead and manage the QA team in the development, implementation, and execution of quality assurance processes and strategies.

Provide leadership, guidance, training, and development opportunities to enhance team skills and overall performance.

2. Quality System Implementation

Develop, implement, and enforce quality standards, procedures, and inspection systems across

manufacturing and assembly operations.

Ensure compliance with IMS / IATF / OEM quality requirements and internal quality management

systems.

3. Performance Monitoring & amp; Quality Metrics

Monitor and analyse key quality indicators such as Customer PPM, COPQ, In-house rejection,

Warranty claims, and defect trends.

Drive continuous improvement initiatives to achieve quality targets and customer expectations.

4. Customer Interface & Complaint Management

Act as the primary interface with customers/OEMs for quality-related matters.

Address customer complaints, warranty issues, and field failures in coordination with internal teams.

Ensure timely communication with customers regarding containment, corrective actions, and

preventive measures.

5. CAPA / 8D Problem Resolution

Lead the root cause analysis of customer complaints and internal quality issues using structured

problem-solving methodologies.

Ensure preparation and submission of CAPA reports and 8D reports to customers within defined

timelines.

Monitor the effectiveness of corrective and preventive actions and ensure closure.

6. Cross-Functional Collaboration

Work closely with product development, engineering, production, maintenance, and supply chain teams to integrate quality standards across the product lifecycle.

Facilitate cross-functional problem-solving and improvement initiatives.

7. Audit & Compliance Management

Plan and oversee internal audits, product audits, process audits, and system audits.

Ensure readiness and compliance for customer audits, OEM audits, and certification audits (IATF /IMS).

8. Quality Documentation & Reporting

Develop and maintain quality documentation including inspection plans, quality procedures, audit reports, test reports, and defect tracking records.

Ensure document control and record retention as per IMS requirements.

9. Continuous Improvement & amp; Risk Prevention

Drive root cause analysis and corrective actions to eliminate recurring issues.

Lead quality improvement initiatives to enhance product reliability, process capability, and customer satisfaction.

Key Performance Indicators (KPIs)

Customer PPM reduction

COPQ reduction

In-house rejection reduction

On-time 8D / CAPA submission

Audit compliance score

Warranty claim reduction

Customer complaint closure time