Process Audit / Quality Assurance Executive (Domestic BPO Operations)
Location: Hitech City, Hyderabad (Near Metro Station)
Job Type: Full-Time
Experience Required: 5–7 Years
Job Summary
We are looking for an experienced and detail-oriented Process Audit / Quality Assurance Executive for Domestic BPO operations. The candidate will be responsible for conducting call audits, process audits, quality monitoring, compliance checks, and process improvement activities.
Key Responsibilities
- Conduct call audits and process audits for operations teams
- Monitor adherence to SOPs, compliance standards, and quality guidelines
- Identify process gaps and recommend corrective actions
- Prepare QA reports, audit reports, and documentation
- Coordinate with operations teams to improve process efficiency and quality
- Maintain audit records and track performance metrics
- Ensure consistent quality standards across operations
Requirements
- 5–7 years of experience in BPO Quality, Process Audit, or QA Operations
- Experience in call auditing, quality monitoring, and compliance checks
- Strong analytical and problem-solving skills
- Good communication and team coordination skills
- Proficiency in Excel and reporting tools
- Hindi speaking is mandatory
Preferred
- Experience in Domestic BPO process is mandatory
- Experience in telecalling, healthcare, pharma, or customer support QA
- Immediate joiners preferred
Salary: Competitive Salary + Performance Benefits
