Quality Assurance Engineer

About the Role:

In this opportunity as Quality Assurance Engineer , you will:

• Delivers testing solutions for a single product and/or participates in complex projects
• May lead straight forward projects that are not complex in nature
• Operates with moderate level of guidance and direction
• Immediate project or QA/Software Development Engineer team Engages with cross functional teams to execute
• Detects, highlights and tracks bugs
• Performs activities according to quality criteria
• Delivers testing solutions for a single product and/or participates in complex projects
• Proven ability to work within an agile environment
• Actively and collaboratively contributes to meetings, processes, and agile ceremonies with cross functional teams
• Ensures that risks are identified

About You:

Youre a fit for the role of Quality Assurance Engineer if your background includes:

• Bachelor s degree in Computer Science, Engineering, Information Technology or Business-related degree preferred or equivalent experience
• 3 to 6years of software QA testing experience(IVR Testing)
• QA - Manual + Functional Automation Technical Skills Knowledge on web services or API testing Experience as testing engineer with emphasis on IVR(with CTI,Agent functionalities ) in contact center space.
• Must have previous IVR testing experience, like IVR application familiarity (speech & DTMF systems)
• Prior experience with using Cyara tool and creating test cases in Cyara.
• Good to Have Skills Ability to analyze and generate system test plan/test cases based on given specification / BRDs / requirement Ability to set up test data and execution of test cases, produce test execution report and help development team by providing required test data for bug fixes .
• Must have experience in testing E2E functionality.
• Knowledge of testing Gen AI Prompts, LLM models will help executing roles & responsibilities Strong problem-solving skills and attention to detail