About the Role:
In this opportunity as Quality Assurance Engineer , you will:
- Delivers testing solutions for a single product and/or participates in complex projects
- May lead straight forward projects that are not complex in nature
- Operates with moderate level of guidance and direction
- Immediate project or QA/Software Development Engineer team Engages with cross functional teams to execute
- Detects, highlights and tracks bugs
- Performs activities according to quality criteria
- Delivers testing solutions for a single product and/or participates in complex projects
- Proven ability to work within an agile environment
- Actively and collaboratively contributes to meetings, processes, and agile ceremonies with cross functional teams
- Ensures that risks are identified
About You:
Youre a fit for the role of Quality Assurance Engineer if your background includes:
- Bachelor s degree in Computer Science, Engineering, Information Technology or Business-related degree preferred or equivalent experience
- 3 to 6years of software QA testing experience(IVR Testing)
- QA - Manual + Functional Automation Technical Skills Knowledge on web services or API testing Experience as testing engineer with emphasis on IVR(with CTI,Agent functionalities ) in contact center space.
- Must have previous IVR testing experience, like IVR application familiarity (speech & DTMF systems)
- Prior experience with using Cyara tool and creating test cases in Cyara.
- Good to Have Skills Ability to analyze and generate system test plan/test cases based on given specification / BRDs / requirement Ability to set up test data and execution of test cases, produce test execution report and help development team by providing required test data for bug fixes .
- Must have experience in testing E2E functionality.
- Knowledge of testing Gen AI Prompts, LLM models will help executing roles & responsibilities Strong problem-solving skills and attention to detail
