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Job Title: Quality Manager
Department: Quality Assurance / Quality Control
Industry: Food Processing (Biscuit Manufacturing)
Job Summary
The Quality Manager is responsible for ensuring that all biscuit products meet food safety,
quality standards, and regulatory requirements. This role oversees quality control processes
from raw material inspection to finished product testing, ensuring consistent product quality
and compliance with food safety systems.
Key Responsibilities
1. Quality Assurance & Control
Develop and implement quality standards for biscuit production
Monitor quality at all stages:
o Raw materials (flour, sugar, fats, additives)
o In-process production (mixing, baking, cooling)
o Finished products
Ensure consistency in taste, texture, color, and packaging
2. Food Safety Compliance
Ensure compliance with food safety standards such as:
o FSSAI regulations
o ISO 22000
o HACCP
Maintain hygiene and sanitation standards in the factory
3. Laboratory Testing & Inspection
Supervise lab testing of raw materials and finished biscuits
Conduct tests for:
o Moisture content
o Shelf life
o Microbiological safety
Approve or reject materials/products based on results
4. Process Improvement
Identify quality issues and implement corrective actions
Reduce wastage and defects in production
Work with production team to improve efficiency without compromising quality
5. Documentation & Audits
Maintain quality records and documentation
Prepare for internal and external audits
Handle customer and regulatory inspections
Ensure traceability of batches
6. Team Management
Lead and train quality control staff
Conduct regular training on hygiene and quality practices
Monitor team performance and ensure adherence to SOPs
7. Supplier Quality Management
Evaluate and approve raw material suppliers
Conduct supplier audits
Ensure incoming materials meet required standards
8. Customer Complaint Handling
Investigate product complaints
Perform root cause analysis
Implement corrective and preventive actions (CAPA)
Required Skills
Strong knowledge of food quality and safety systems
Analytical and problem-solving skills
Leadership and team management
Attention to detail
Good documentation and reporting skills
Educational Qualification
Bachelor's/Master's degree in:
o Food Technology
o Food Science
o Microbiology
o Chemistry or related field
Experience
8–13 years in food manufacturing
Experience in FMCG or biscuit industry preferred
Prior experience in handling audits and certifications
Key Performance Indicators (KPIs)
Product quality consistency
Number of customer complaints
Audit scores and compliance levels
Reduction in defects and wastage
Supplier quality performance
Work Environment
Factory-based role
Requires frequent presence on production floor
Coordination with:
o Production team
o Procurement
o R&D
o Regulatory bodies
Job ID: 145940201
