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Key Responsibilities:
Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis
Establish controls on Transaction Processing aiming for a Zero Defect Output
Report and Publish Transaction Quality Metrics
Provide Feedback and suggestions for improvement
Error Analysis and Root Cause Analysis for process deviations
Adherence & record maintenance to Internal and External QMS Audit Requirements
Continuous Focus and Drive to meet and exceed SLAs
Drive Organization Level Quality Initiatives
Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations
Responsible for carrying out improvement projects on the areas identified as improvement areas on monthly basis
Participate/lead in client/internal calibration sessions
Applicants Specifications & Qualification:
Education
Experience:
Minimum 1.6 year of experience as Quality Associate with overall 2 to 3 years of experience managing Non Voice Process.
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.
Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
Job ID: 106963323
