Job Summary
The Quality Associate (11P) within Prudential's Procure to Pay (P2P) function plays a key role in ensuring accuracy, compliance, and strong operational performance across procurement and accounts payable processes. The associate executes daily quality assurance activities, performs data and process validation, identifies root causes of operational issues, and partners across business groups, suppliers, and internal stakeholders to improve the end‑to‑end P2P experience. This role acts as a subject matter expert on P2P process integrity, supports system enhancements, and contributes to continuous improvement initiatives aimed at driving efficiency, reducing defects, and strengthening governance.
Key Responsibilities
Operational Quality Review & Controls
- Execute daily and periodic quality checks on requisitions, POs, supplier setup, invoice processing, and payment execution.
- Validate compliance with P2P policies, audit requirements, tax rules, and risk controls.
- Monitor operational defect trends and identify opportunities to enhance process accuracy.
Issue Resolution & Root Cause Analysis
- Investigate transactional errors, recurring issues, or service breakdowns across Procurement, AP, and outsourced provider activities.
- Conduct root cause analysis and document findings with clear corrective and preventive action plans.
- Engage with the GSP team, suppliers, and internal business partners to resolve escalations efficiently.
Data Integrity, Reporting & Insights
- Maintain quality dashboards, error logs, and KPI/SLA reporting.
- Analyze operational data and identify patterns, inconsistencies, or breakdowns impacting service delivery or compliance.
- Provide actionable insights to leadership to inform process, policy, or system improvements.
Process Optimization & Continuous Improvement
- Recommend enhancements related to automation, standardization, and system functionality.
- Participate in UAT for P2P technology releases and system fixes.
- Support cross‑functional projects aimed at improving cycle times, accuracy, user experience, and operational scalability.
Cross‑
Functional Partnership & SME Support
- Serve as a point of contact for quality‑related questions from Procurement, AP, business customers, and suppliers.
- Support training and knowledge development for internal stakeholders and outsourced operational teams.
- Work closely with Category Managers, AP Operations, Technology, and Risk/Compliance partners to ensure process governance.
Qualifications
- Degree in Business, Supply Chain, Finance, Accounting, or related discipline preferred.
- 2–5 years of relevant experience in procurement, accounts payable, financial operations, quality assurance, or a similar function.
- Familiarity with P2P systems (e.g., procurement tools, invoice automation platforms, ERP systems).
- Strong understanding of procurement and AP workflows and related internal controls.
- Experience working with outsourced vendors or shared‑service centers is a plus.
Skills And Competencies
Technical & Analytical
- Strong analytical and problem‑solving capability with the ability to interpret financial and operational data.
- High attention to detail and accuracy in reviewing transactions and quality outputs.
- Proficient in Excel (pivot tables, VLOOKUPs, data analysis) and comfortable navigating enterprise systems.
Process & Quality Orientation
- Ability to identify operational breakdowns and perform structured root cause analysis.
- Understanding of workflow dependencies across the P2P lifecycle.
- Demonstrated ability to recommend and support implementation of process improvements.
Communication & Collaboration
- Clear and effective written and verbal communication skills.
- Ability to work collaboratively with business partners, suppliers, and internal stakeholders.
- Strong customer service orientation with the ability to address issues thoroughly and professionally.
Professional Attributes
- Takes initiative and has the ability to work independently with limited supervision.
- Demonstrates sound judgment, accountability, and a continuous improvement mindset.
- Strong team player who can navigate across functions and adapt to evolving priorities.
