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Shift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs).
#Immediate joiners preferred
Skills Required-
-1 year on paper experience as a #QA.
- Conduct #qualityaudits, #callmonitoring #feedback sessions and #rootcauseanalysis to identify areas for improvement.
- Preferred US, UK BFSI , Cards and dispute domain
- Perform #callcalibration exercises to ensure consistency among team members performance.
- Utilize QC tools such as #7QC, #SixSigma methodologies, and quality tools to drive process improvements.
- Provide feedback to team members on their performance and suggest training or coaching where necessary.
- Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service.
Job ID: 146550241
Skills:
Ms Excel, compliance standards, QA tools, Reporting
Skills:
policy compliance , Call monitoring, Internal and external quality reports, Customer Handling, Calibration sessions, Communication, Process quality standards, Technical accuracy, Feedback, Quality assurance audits, Analytical Skills
Skills:
Agile Methodology, cross-browser platform testing, Quality Control, Methodologies, ad unit testing, Tools, QA standards
Skills:
Qa, Qc Tools, 7QC, feedback sessions
Skills:
Qa, Qc Tools, 7QC, feedback sessions
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