Quality Analyst- Telesales

Quality Analyst - Telesales (Motor)

Location: Indore

Experience: 1+ Year

Language: English & Hindi

CTC: 3.5 - 4.5 LPA

Position Description

As Quality Analyst – Telesales/Renewals, you will be responsible for independently auditing

consultant interactions, standardizing quality checks, and identifying performance gaps. This role

involves publishing audit reports, collaborating with stakeholders to address non-compliance, and

aligning quality standards with training outcomes. You will play a key role in ensuring consistent

service delivery and continuous improvement across the telesales and renewals teams.

Key Responsibilities

Audit & Standardization

∙Independently audit consultant calls and interactions.

∙Standardize audits to ensure consultants are evaluated against pre-defined benchmarks.

Compliance & Collaboration

∙Address non-compliance through structured interventions such as PIPs, warnings, and

disciplinary actions.

∙Collaborate with team leads and trainers to align quality standards with training outcomes.

Reporting & Analysis

∙Analyze audit results and publish reports highlighting performance gaps.

∙Manage SIM scores and call record analysis.

Experience and Skills Required

Work Experience

1–4 years of experience in quality analysis or call auditing.

Technology Known

∙MS Office (Excel, Word, PowerPoint)

∙Outlook

Behavioral Traits Required

∙Team collaboration

∙Communication

∙Resilience and compassion

∙Empathy, patience, and adaptability

Qualifications

∙Graduate or Diploma in any specialization

∙No mandatory certifications required

Share your CVs at [Confidential Information] or 92328-69034