Quality Analyst - Senior Executive
Job Description
- Strong voice expertise is mandatory, with proven experience in handling voice processes
- Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance
- Audit handling of GDS queues (ticketing queues, schedule changes, refund queues) to ensure timely and accurate action
- Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
- Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
- Ensure compliance with airline policies, visa requirements, and company SOPs
- Identify service gaps and recommend corrective and preventive actions
- Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
- Graduate in any stream
- Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
- Hands-on experience to manage Travel Products
More Info
Key Skills
GDS queues
voice expertise
travel service workflows
hotel booking platforms
schedule changes
ticket exchanges
reissues
About Company