Quality Analyst

Key Responsibilities

• Monitor and evaluate operational processes and outputs to ensure compliance with quality standards and company policies.
• Conduct quality audits, reviews, and assessments on a regular basis.
• Analyze performance data and identify trends, gaps, and areas for improvement.
• Provide constructive feedback and coaching to teams based on quality evaluations.
• Prepare quality reports, scorecards, and performance dashboards.
• Collaborate with cross-functional teams to develop and implement quality improvement initiatives.
• Document quality issues and recommend corrective and preventive actions.
• Ensure adherence to regulatory requirements, internal guidelines, and service level agreements (SLAs).
• Participate in calibration sessions to maintain consistency in quality evaluations.
• Support training and knowledge-sharing activities to improve overall team performance.

Required Qualifications

• Bachelor's degree in Business Administration, Quality Management, Engineering, or a related field.
• 2-5 years of experience in Quality Assurance, Quality Control, or Quality Analysis.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Strong verbal and written communication skills.
• Ability to analyze data and present actionable insights.