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Policybazaar.Com

Quality Analyst

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  • Posted 9 days ago
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Job Description

Job Details

  • Position: Quality Analyst
  • Location: Gurgaon
  • Industry: BFSI / Insurance
  • Employment Type: Full-Time, Permanent
  • Salary: Up to ₹5.5 LPA
  • Working Days: 6 Days Working
  • Week Off: 1 Rotational Off

Key Responsibilities

  • Monitor and audit customer interaction calls to ensure adherence to quality standards
  • Provide constructive feedback and coaching to improve team performance
  • Ensure compliance with organizational processes and operational guidelines
  • Identify process gaps and recommend quality improvement initiatives
  • Maintain audit records, reports, and quality scorecards accurately
  • Collaborate with operations teams to drive continuous improvement

Eligibility Criteria

  • Prior experience in a Quality Analyst / Quality Assurance profile
  • Strong communication and analytical skills
  • Experience in call auditing and feedback management preferred
  • Ability to maintain high quality standards and process compliance
  • Proficiency in reporting and performance evaluation will be an added advantage

Why Join Us

  • Opportunity to work in a fast-paced and growth-oriented environment
  • Career development and learning opportunities
  • Collaborative and performance-driven culture

More Info

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About Company

Job ID: 147534827

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