About the Company
We are looking for dynamic and out of the box thinking professionals having good exposure and proven record of accomplishments as Quality Analyst with at least 1+ years of experience in the International Process.
About the Role
As QA, your KRAs will include but not limited to:
Responsibilities
- To audit calls and to share feedback/reports to Manager.
- Creating Reports on Agents areas of improvements.
- Case investigation/escalation management.
- To be an active part of process updates/changes.
- Measures employee performance via recorded monitoring (Call, chat, email audits).
- Measures process performance via data (data audit).
- Analyzes performance trend from audit data.
- Ability to handle multiple tasks at a time.
- Works with manager CCQ on employee coaching & development to enhance or correct the behaviors that lead to excellent customer service including process improvements.
- Responsible for timely closure of audit targets & reports.
- Works on a variety of assigned special projects & reports.
- Ability to plan & prioritize work.
- Must be effective and efficient working in a team environment.
- Adherence to company policies.
Qualifications
- UG: Any Graduate - Any Specialization.
- PG: Any Postgraduate - Any Specialization.
- Strong communication skills (written & verbal).
Required Skills
- Excellent verbal and written communication skills.
- Training & Coaching skills.
- Active Listening Skills.
- Patient & Enthusiastic.
- Confident in producing quality reports.
- Assists team members when needed to accomplish team goals.
- Able to multitask, prioritize, and manage time efficiently.
- Self-motivated and self-directed.
- Ability to work independently or as an active member of a team.
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Google Docs.
- Good interpersonal skills and communication with all levels of management.
- Able to work in a fast-paced environment.
- Training Experience will be an added advantage and will be preferred.
Pay range and compensation package
Salary: upto - 40k in hand
Meal/Refreshments
5 Days Working US Shifts Rotational Shift & Week Offs
Both Side Cabs
Females candidates are preferred
Interested candidates can share their cv's to - 7827088723
