Quality Analyst

• Designation - Quality Analyst
• Salary - Best in industry
• Education - Any Graduate
• Shift Timings - Day Shift

Job Description :

• Randomly audit required number of calls on daily basis.
• Providing timely and accurate feedback to agents for improvement areas .
• Take corrective actions by doing data analysis to improve process efficiency.
• Work upon the action plans to improve Quality scores.

Candidate Profile :

• 1-4 years experience in call auditing Skills Quality analyst in BPO/Call center.
• Excellent Communication Skills Multilingual are added advantage.
• Immediate Joiners Preferable.

Job code: QA