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1-4 Years

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Job Description

Designation: Quality Analyst 

Salary: Best in industry 

Education: Any Graduate 

Shift Timings: Day Shift 

Job Description : 

  • Randomly audit required number of calls on daily basis. 
  • Providing timely and accurate feedback to agents for improvement areas . 
  • Take corrective actions by doing data analysis to improve process efficiency. 
  • Work upon the action plans to improve Quality scores. 

Candidate Profile : 

  • 1-4 years experience in call auditing Skills Quality analyst in BPO/Call center. 
  • Excellent Communication Skills Multilingual are added advantage. 
  • Immediate Joiners Preferable. 

More Info

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Employment Type:

Job ID: 106690465

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