Quality Analyst

Designation: Quality Analyst 

Salary: Best in industry 

Education: Any Graduate 

Shift Timings: Day Shift 

Job Description : 

• Randomly audit required number of calls on daily basis. 
• Providing timely and accurate feedback to agents for improvement areas . 
• Take corrective actions by doing data analysis to improve process efficiency. 
• Work upon the action plans to improve Quality scores. 

Candidate Profile : 

• 1-4 years experience in call auditing Skills Quality analyst in BPO/Call center. 
• Excellent Communication Skills Multilingual are added advantage. 
• Immediate Joiners Preferable.