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Group Company:MakeO Healthcare Technologies Pvt Ltd
Designation:Quality Analyst
Office Location:LBS, Ghatkopar West Mumbai (West)
Years of experience:3 to 7
Salary Range:INR 300000 to 3.5 (Annual)
Position description:
A little about toothsi
toothsi is India's first and largest @ home smile solutions platform.
We're a new age consumer dental tech startup.
We're a full stack company that uses our in-house clear aligner technology to provide an Advanced invisible alternative to teeth straightening.
Institutionally funded (>30mn $), we're market leaders in this category having designed more than 30,000 smiles.
A team of 800 folks, present across 11 cities in India, we've recently added skin treatments and solutions to our business portfolio.
We Offer
An ego-free work culture & chance to be a part of growing start up team
Goals that will push you to become the best version of yourself and a fast-paced environment
The opportunity to create and define the clinical beauty category through products you make and work with a team full of go- getters and thought leaders that make it happen.
Responsibilities
-Participates in design of call monitoring formats and quality standards
- Provide actionable data for agent improvement
- Coordinates and facilitates call calibration sessions for internal as well as external
- Monitoring calls & providing them feedback on timely basis
- Prepares and analyses quality reports for management staff review
- Suggests training needs and developments
- Handling quality related escalations & taking action against the same on timely basis
- Contribute for the initial hiring and selecting process
-Meet and improve process SLA's through Quality Timely escalation of Quality issues to team supervisors and ensure timely resolution
- Coach and guide team to think proactively and encourage them to improve on process and productivity
-Conduct calls calibration. Identifying areas to improve the overall process
-Meet and improve process SLA's through Quality Timely escalation of Quality issues to team supervisors and ensure timely resolution
-Reporting out process trends through weekly/ monthly dashboards
Qualifications & Requirements
-Minimum 3-7 years of Experience Excellent oral and written communication skills. Excellent Analytical Skills.
-Good Knowledge of MS Excel (Formulas, Pivots & Charts)
-Good knowledge of the web applications and their functioning (Internet & Search Engines)
Primary Responsibilities:
Additional Responsibilities:
Reporting Team
Educational qualifications preferred
Required Certification/s:
Required Training/s:
Required work experience
Key Performance Indicators:
Required Competencies:
Required Knowledge:
Required Skills:
Required abilities
Work Environment Details:
Specific requirements
Other details
MakeO Healthcare Technologies Private Limited, known for its digital-first clinical cosmetic makeover platform, is hiring for a Quality Analyst position, offering opportunities to monitor and evaluate calls, provide feedback to agents, and analyze call data.
Here's a breakdown of what MakeO does and what the Quality Analyst role entails:
What MakeO Does:
MakeO is a digital-first clinical cosmetic makeover platform that provides access to dental, skin, and hair treatment solutions.
They offer a range of services, including dental treatments like aligners, and skin and hair treatments.
MakeO has been rebranded from skinnsi, and also operates under the name toothsi.
They are a privately held company, with headquarters in Mumbai, Maharashtra.
MakeO was founded in 2020.
They are also known for their acquisition of Smileneo.
Job ID: 107091487
