Quality Analyst - Field Collections

About Navi

Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders: Sachin Bansal & Ankit Agarwal

What would your role at Navi Look Like

Perform regular call audits/side barging/field visits to assess and govern the quality of the process.

Identify Insights and remedy errors for the process.

Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.

Compile and analyze data.

Publish error analysis and training needs indicators.

Investigate customer complaints and publish RCA.

What are some good skills for this role

Proven work experience in process improvement, process excellence, and quality assurance.

Excellent communication skills, both written and verbal.

Strong computer skills and knowledge of QA databases and applications.

Strong analytical and problem-solving skills.

Relevant training and/or certifications as a Quality Analyst (Six Sigma/Lean Management)