Quality Analyst

Fresher

Posted an hour ago
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Job Description

About This Role

Monitor and evaluate agent interactions to ensure quality standards, identify areas of improvement, and drive service excellence.

Key Responsibilities

Audit calls, chats, and emails for quality compliance
Provide detailed feedback and coaching to agents
Prepare quality reports and share insights with management
Identify trends and recommend process improvements
Maintain and update quality scorecards

Requirements

Experience in BPO quality assurance
Strong analytical and observation skills
Excellent written and verbal communication
Proficiency in Excel and reporting tools
Attention to detail and objective judgment

More Info

Job Type:

Permanent Job

Industry:

Other

Function:

Bpo Quality Assurance

Employment Type:

Full time

About Company

externix informatics pvt ltd.

Job ID: 153551243

Jobs by Skill - IT

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Last Updated: 01-09-2026 01:13:14 AM

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