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Cyfuture

Quality Analyst - BPO

2-6 Years

This job is no longer accepting applications

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  • Posted 3 months ago
  • Over 50 applicants

Job Description

Salary- 25K Inhand

Location- Manape (Navi Mumbai)

Note : Immediate joiner can apply only

Job Description

  • Quality analyst of BPO industry who can listen to the agents calls and share feedback.
  • Must be a graduate or higher.
  • Speak, read and write in Hindi, Punjabi and English.
  • Able to communicate confidently and politely, with good speaking skills.
  • Experience of at least 2 years as quality assurance.
  • Experience/ knowledge of Bank's products & processes.
  • Effective problem solving and decisionmaking skills
  • Complete knowledge of Bank's products & processes.
  • Experience in coaching and developing skills of people.

Required Skill Set:

Should be known to quality parameters. Should be 7QC tools, Call calibrations, and evaluations. Should have strong oral & written English skills. Excellent problem-solving and issue resolution. Good analytical Skills.

Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

More Info

Job Type:
Industry:
Employment Type:
Open to candidates from:
Indian

About Company

Since 2001, Cyfuture is vesting organizations of all sizes with inventive business solutions ensuring high-caliber performance and improvised brand image. Being a brand that is internationally famed for stupendous service standards, competent handling of IT infrastructure, and reliable corporate image, we have over 2000 zealous experts catering to the diversified requirements of businesses from sectors like e-commerce, retail, information technology, software services, education, banking & finance and government bodies.
Keeping a client-centric approach, we make sure to integrate our technical dexterity with your business requirements to attain the desirable results within the fixed time epoch. Our vision is to provide an exceptional customer experience and to sustain such an approach; we keep a consistent check on the performance metrics and maintain high standards throughout. Without being constrained by geographical boundaries or outmoded business processes which hinder technological evolution, we encourage rapid adoption of state-of-the-art systems that stand clients in good stead for the future – hence our overarching motto: Thinking Future, Moving Ahead.
Our extensive portfolio of nex-gen services that include cloud and infrastructure, big data and analytics, enterprise application services, business process services, AI, IOT and consulting are delivered through our workforce of deft professionals suiting the needs of your business without any hassle. With a tenacious focus on technological progress, Cyfuture possesses modernized tier III data center facilities in Noida and Jaipur (India) that are bolstered with state-of-the-art hardware to render wondrous data center, outsourcing, and hosting solutions to our esteemed clients using our proprietory IVY method. We boast our physical presence crosswise nine locations in India, USA, and UK.

Job ID: 113016981

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