Quality Analyst

Atria Convergence Technologies Limited

1-5 Years

3.5 - 5 LPA

Hyderabad

Quick Apply

Posted a month ago
Over 500 applicants have applied

Job Description

Job description

Roles and Responsibilities

Conduct call quality analysis to ensure adherence to company standards.
Monitor calls for quality check and provide feedback to agents on improvement areas.
Utilize quality tools such as call monitoring software to track performance metrics.
Collaborate with team members to resolve issues related to call quality and customer satisfaction.
Provide timely reports on call quality trends and recommendations for process improvements.

More Info

Job Type:

Permanent Job

Industry:

Telecommunications

Role:

Sales Trainee /Management Trainee

Function:

Sales/Business Development

Employment Type:

Full time

About Company

Atria Convergence Technologies Limited

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000.

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. The leadership team of ACT comprises 35+ professionals hailing from diverse industries like FMCG, Apparel, Entertainment, Information & Technology, Telecom, and Retail.

Job ID: 104551227

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Last Updated: 10-07-2026 06:14:25 AM

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