Should have 3 months relevant inbound / customer service experience
Involves Data Analysis careful scrutinizing of the details provided by the clients. Meet the Quality Standards and norms and recommend ways to improve the process based on the study conducted.
Role also involves detailed data analysis. Knowledge of different QA Tools like Pareto, Run Charts, etc. will be an added advantage.
Achieve process SLAs and MIS Report generation. The Candidate will also be responsible for share feedbacks through presentations in view of continuous process improvement.
Maintain MISs and report scope of improvement.
Achieve minimum Gage RR Specs.
Candidate should be open for Rotational Shift.
Ensure process improvement and adherence to maximum QA Scores.
Ensure that targeted SLAs are achieved
Manage team MISs to monitor and scale up skills and productivity.
Excellent oral and written communication skills.
Excellent client orientation
Excellent dispute handling skills
Fast learner
Excellent Knowledge of MS Excel
Excellent analytical
Good knowledge of the web applications and their functioning (Internet Search Engines)
