Overview
Seasoned
Contracts & Commercial Process Transformation Expert to lead end-to-end process standardization and transformation across the Quote-to-Cash (QTC) and Sales value chains. This role drives high-priority, cross-functional initiatives to simplify, harmonize, and optimize processes, ensuring scalability, compliance, and operational excellence. The expert will partner with leadership and global stakeholders to design future-state processes, implement digital solutions, and embed a culture of continuous improvement.
This position requires up to 20% travel.
SUPERVISION:
Report into GPO/GBS Process Management
Responsibilities:
Process Design & Optimization
- Lead the design and implementation of standardized processes across the QTC and Sales lifecycles, mainly Contracting and involving Quote -to-Invoice, lead-to-close, billing and dispute resolution.
- Streamline interdepartmental handoffs to reduce manual touches and improve scalability.
- Collaborate with stakeholders to define unified and optimized process taxonomies, service delivery models, and performance metrics.
Transformation & Change Leadership
- Steer enterprise-wide transformation programs, shaping stakeholder-aligned future states for inventory, contracts, and sales processes.
- Facilitate workshops and Lean/Six Sigma sessions to identify gaps, determine & implement solutions, drive adoption, and embed continuous improvement.
- Lead change management efforts, including communication plans, training, and reinforcement of new processes and tools.
Technology Enablement
- Support ERP (SAP S/4HANA), Sales and Contract tools and Microsoft Dynamics
- Microsoft Dynamic Implementations by translating business requirements into optimized process solutions.
- Partner with Technology and Operations teams to enhance digital tools, ensuring visibility, automation & AI, and data-driven decision-making.
Governance & Compliance
- Maintain and govern process documentation, ensuring adherence to global standards and policies.
- Implement controls to mitigate risks related to contracts, revenue recognition, and customer obligations.
- Ensure audit readiness and compliance across Contract Management and sales operations.
Performance & Reporting
- Define, monitor, and report on KPIs to assess process effectiveness, scalability, and project success.
- Provide insights to leadership on trends, risks, and opportunities for improvement.
Leadership & Capability Building
- Mentor process analysts and coach teams in continuous improvement and project management methodologies.
- Build organizational capability to sustain operational excellence and transformation momentum.
Qualifications
- Bachelor's degree in business administration, Finance, Accounting, Economics, Marketing, or Supply Chain; advanced degree preferred.
- 8–12 years of experience in QTC, Contract Management, sales operations, or process transformation within a global business environment.
- Proven track record in leading cross-functional initiatives, process optimization, and digital transformation.
- Strong knowledge of ERP and Sales and Contract tools ,SAP S/4HANA and Microsoft Dynamics
- Familiarity with Lean Six Sigma, BPMN, or other process design frameworks; certification (Green/Black Belt, PMP, PRINCE2) is a plus.
- Experience in shared services or Global Business Services (GBS) environments preferred.
- Strong analytical, communication, and stakeholder management skills, with the ability to influence across functions and levels.
Desired Attributes
- Strategic thinker with a process-driven mindset and ability to drive tactical execution.
- Skilled at balancing compliance, efficiency, and scalability.
- Comfortable in fast-paced, cross-functional environments.
