Who We Are
Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we partner with organizations to design, deliver, and operate transformative customer experiences and enterprise systems. Leveraging strategic insight, advanced technology, and a people-first culture, we help clients engage customers, modernize operations, and scale their business and operate enterprise-scale managed services with confidence.
With a global team across North America, LATAM, EMEA, and APAC, we deliver end-to-end expertise across Strategy Consulting, Enterprise Technology, Cloud Engineering, Data & AI, and QA & Test Engineering. From modernizing legacy systems and integrating complex platforms to applying AI, automation, and advanced analytics, TELUS Digital enables seamless, efficient, and digitally powered customer experiences and managed services all supported by the scale, security, and operational excellence of our multi-billion-dollar parent company.
Job Description:
We are seeking a seasoned and strategic Testing Delivery & Offerings Lead to drive our testing services practice. This is a critical leadership role responsible for managing the P&L, leading global delivery, and shaping our offerings to meet evolving market needs.
You will be accountable for a significant P&L, ensuring the successful execution of large-scale testing programs, and serving as a thought leader on the future of quality engineering and the role of AI.
Key Responsibilities
P&L and Business Management:
- Own and manage the P&L for a significant portion of the testing services business, driving profitable growth and financial transparency.
- Develop and execute a business plan to expand market share and grow existing client accounts.
Global Delivery Leadership:
- Lead and scale a large, global delivery organization, ensuring operational excellence, high-quality service delivery, and customer satisfaction.
- Implement best practices in delivery management, resource utilization, and client communication.
Offerings & Solutions:
- Lead the creation and evolution of new testing services offerings, with a strong focus on high-growth areas like automation, performance, and security testing.
- Design compelling solutions for complex client needs and lead pre-sales conversations as a subject matter expert.
Thought Leadership & Innovation:
- Serve as the public face of the organization's testing capabilities by presenting at large forums, conferences, and client executive briefings.
- Articulate a clear vision for the future of testing, specifically on how AI and Generative AI will transform the industry.
Required Competencies
Experience:
- 18+ years of relevant experience in a leadership role within a top-tier consulting or technology services firm.
- Proven experience in owning and managing a P&L for a Testing Services business.
- Extensive experience leading large-scale, global testing delivery teams.
- Strong background in creating and bringing new service offerings to market.
- Extensive experience of different project and development methodologies, Waterfall, Agile and DevOps, and the management of testing within both project and product-based delivery models.
Technical & Strategic Acumen:
- Deep understanding of the testing and quality engineering landscape, including methodologies (Agile, DevOps), tools, and modern practices.
- A well-defined viewpoint on the role of AI in testing, including AI-driven test case generation, automation, and predictive analytics.
- Process & Tooling: Drive the implementation and continuous improvement of testing processes, evaluate and integrate new testing tools, and lead the adoption of test automation.
Communication & Collaboration:
- Exceptional public speaking and presentation skills with experience addressing large, diverse audiences.
- Skilled in building and maintaining relationships with C-suite executives and key stakeholders.
