QC Training Specialist, GSF Learning and development

Amazon Music

India

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Posted 7 hours ago
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Job Description

Description

Training Specialist for the QC Micro Fulfillment Centres will be responsible to handle the L&D for the 3P MFCs
Job Responsibilities:
1- Own business goals and intervene by identifying knowledge gaps to be filled.
2- Proactively recommend ways and support the mapped Hubs and MFCs towards meeting business goals.
3- Proactively track mapped sites performance and pre-announce training interventions.
4- Supervise structured learning metrices and also oversee their results for the assigned sites.
5- Managing live performance metrices end to end for the assigned sites.
6- Conducting learning session on new process as well as standard SOPs through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D( 3P supervisors, Amazon BB Leaders)
7- Maintaining data and analysis through relevant reports (as per business requirement)
8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.
9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.
10-Lead the individual improvement projects to enhance the business performance.
11- Drive Quality & Learning metrics
12- Conduct online and class room training sessions for the stake holders

Key job responsibilities
Job Responsibilities:
1- Own business goals and intervene by identifying knowledge gaps to be filled.
2- Proactively recommend ways and support the mapped Hubs and MFCs towards meeting business goals.
3- Proactively track mapped sites performance and pre-announce training interventions.
4- Supervise structured learning metrices and also oversee their results for the assigned sites.
5- Managing live performance metrices end to end for the assigned sites.
6- Conducting learning session on new process as well as standard SOPs through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D( 3P supervisors, Amazon BB Leaders)
7- Maintaining data and analysis through relevant reports (as per business requirement)
8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.
9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.
10-Lead the individual improvement projects to enhance the business performance.
11- Drive Quality & Learning metrics
12- Conduct online and class room training sessions for the stake holders

A day in the life
Track the day to day learning & business metrics and plan to visit the mapped hubs for metric improvement
Involve and engage well with mapped MFC POCs
Offer visibility on daily reporting and progress updates

Basic Qualifications

- Experience with written and verbal communication and presentation
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)

Preferred Qualifications

- Experience using using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs

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