Job Title : ServiceNow Business Analyst
Experience : 59 Years
Location : Remote, India
Employment Type : Contract (Initial 3 Months Extendable Based on Project & Performance)
Job Summary
We are seeking an experienced ServiceNow Business Analyst to support our ongoing ServiceNow initiatives. The ideal candidate should have strong experience managing end-to-end ServiceNow project delivery, preparing detailed documentation (BRD, FRD, user stories), and leading effective client interactions. This is a remote contractual role for an initial duration of 3 months, with the possibility of extension based on project requirements and performance.
Key Responsibilities
- Act as the liaison between business stakeholders and the ServiceNow technical/development teams.
- Gather, analyze, and document business requirements for ServiceNow modules and workflows.
- Prepare and maintain documentation such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases, User Stories, and Test Scenarios.
- Participate in end-to-end ServiceNow project delivery, from requirements gathering to implementation and UAT.
- Conduct workshops, client meetings, and requirement validation sessions.
- Translate business requirements into clear functional and technical specifications aligned with ServiceNow capabilities.
- Work closely with developers and architects to ensure business needs are effectively met.
- Support UAT, training, and post-implementation activities.
- Manage stakeholder expectations and ensure project deliverables are achieved within agreed timelines.
Required Skills And Experience
- 5 to 9 years of total experience, with minimum 3+ years as a Business Analyst in ServiceNow projects.
- Strong understanding of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, or CSM.
- Proven experience in end-to-end ServiceNow implementation projects.
- Hands-on experience preparing BRD, FRD, User Stories, and Process Flow Diagrams.
- Excellent client-facing and stakeholder management skills.
- Strong communication, analytical thinking, and documentation abilities.
- Ability to work effectively in a remote and cross-functional team environment.
- ITIL certification or understanding of ITIL processes is an advantage.
- ServiceNow certifications (Business Analyst, CSA, or equivalent) :
- Bachelors degree in Computer Science, Information Technology, or related field.
- Certifications in ServiceNow or Business Analysis (CBAP, CCBA) are desirable.
(ref:hirist.tech)
