At
Epiq, your work contributes to complex, global legal outcomes. You'll join a values‑driven community where integrity guides decisions,
relentless service sets the bar, and we
thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI,
you'll do the most meaningful work of your career and see your impact at scale.
Job Description:
JOB SUMMARY:
The QA Tester is responsible for ensuring the quality, reliability, and performance of software applications through systematic testing and validation processes. The role supports the software development lifecycle by identifying defects, verifying functionality against requirements, and ensuring releases meet defined quality standards before deployment.
JOB DUTIES:
Test Planning & Design
- Review business and functional requirements to define test strategies and test cases.
- Develop comprehensive test plans covering functional, integration, regression, and user acceptance testing
- Supports the delivery and ongoing improvement of ICR products, with particular focus on TOPS, STT tools, and related internal or client-facing workflows.
Test Execution
- Execute manual and/or automated test cases across multiple environments
- Validate system functionality, performance, and usability against expected outcomes
Defect Management
- Identify, document, and track defects using standard bug tracking tools
- Work closely with developers to reproduce issues and validate fixes
Environment & Data Preparation
- Prepare test environments and ensure availability of relevant test data
- Support deployment validation in UAT and production environments
Reporting & Documentation
- Provide clear test reports, defect summaries, and quality metrics
- Maintain traceability between requirements, test cases, and defects
Collaboration
- Work with developers, business analysts, and ICR stakeholders to clarify requirements and acceptance criteria
- Participate in sprint planning, stand-ups, and retrospectives (Agile environments)
- Supports preparation of product proposals, business cases, release materials, process documentation, and stakeholder updates.
- Builds strong working relationships across teams and contributes to a structured, user-focused product management approach within ICR.
CREDENTIALS:
Education: Degree in business, technology, IT, computer science or related discipline..
Experience and Track Record: 3 + years experience in QA testing for applications. Prior experience with automated speech to text platform and media (audio and video) is preferred.
Communication Skills: Strong verbal and written communication skills, with the ability to work effectively across technical and non-technical teams and present information clearly to stakeholders.
Analytical Skills: Strong analytical and problem-solving skills, with the ability to assess issues, interpret feedback and data, and support practical product and process decisions.
Adaptability: Able to work in fast-paced, iterative environments to reduce defect leakage into production and improve test coverage and regression efficiency.
Programming Skills: Should possess practical programming skills to support test automation, data validation, and integration testing activities. Preferred language would be C# and Phyton
Tools and Systems: Proficiency in test automation tools and project tracking systems (eg. Jira) is preferred. Exposure to platforms such as TOPS, STT tools, or similar operational technologies is advantageous.
Work Ethic: Organised, proactive, and reliable, with the ability to manage competing priorities, follow through on actions, and work effectively in a dynamic environment with changing business needs.
REQUIRED CHARACTERISTICS:
Ability to multi-task in a fast-paced, deadline-driven team environment
- Excellent verbal and written communication skills
- Effective analytical and problem-solving skills
- Good understanding of SDLC environments
- Fresh graduates are welcome to join
Your specific salary will be determined based on several factors:
- Location-based market rate for the role
- Your abilities in relation to the job specification
- Performance during screening and interview
- Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click Here To Learn About Epiq's Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
- Build trust-based partnerships
- Nurture long-term relationships
- Remove collaboration barriers
- Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
- Use storytelling to build buy-in
- Align communication with organizational goals
- Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
- Use data to identify improvement opportunities
- Make informed decisions
- Align team goals with boarder strategy
- Empower teams to manage their own goals
- Translate vision into clear priorities
- Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
- Improve workflows for team efficiency
- Use clear documentation and expectations
- Resolve issues quickly using data and feedback
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
