QA/QC Analyst AI Agents

Role Overview

As a QA/QC Analyst, you will ensure the reliability, accuracy, and performance of our AI agents. This is a high-ownership role where your work directly impacts live customer interactions across global clients.

Key Responsibilities

Pre-Go-Live QA

Understand agent flows and use cases; design and execute structured test plans and cases.

Test end-to-end agent behavior, including edge cases and negative scenarios.

Log and track defects with clear reproduction steps; collaborate with PMs and engineers for quick resolution.

Prepare concise QA reports with findings, risks, and sign-off recommendations.

Post-Go-Live QC

Review real customer calls/chats and evaluate them using quality frameworks.

Tag issues across STT, LLM, TTS, integrations, and conversation handling.

Highlight the best and worst conversations with actionable feedback.

Publish periodic QC summaries with trends, gaps, and next steps.

What You'll Bring

25 years of hands-on QA/testing experience (web/mobile/support/customer-facing products).

Strong skills in test design, execution, and defect reporting.

Excellent attention to detail and an ownership-driven mindset.

Ability to manage multiple projects simultaneously.

Curiosity to learn Agentic AI, LLMs, and conversational design.

Strong written & verbal communication skills.

Nice-to-have: Experience with voice/chatbots, Postman/API testing, or automation tools like Selenium.

Qualifications

Bachelor's degree in CS, Engineering, Maths, or similar or equivalent practical experience.

Minimum 2 years in QA/QC or software testing roles.

Bonus Points

Experience with conversational AI, IVR, or AI copilots.

Exposure to GenAI/LLM evaluation, prompt testing, or AI safety.

Experience in fast-paced start-ups or high-growth environments.

What We Offer

High-ownership role with direct impact on global customer experiences.

Deep exposure to AI/LLMs and cutting-edge tooling.

Fast-moving, sharp, and collaborative team culture.

Competitive compensation with strong growth potential.