QA Lead

Why You'll Love the Job: If you love ambiguity, collaboration, and learning from customers, this is a great opportunity. We value good ideas and strong opinions — and equally value people willing to be challenged and to change their mind when the evidence points that way. We work hard and care deeply about our customers and their patients, but we don't take ourselves too seriously. You'll own quality for products that directly affect how people access care.

Role Overview: We're looking for a QA Lead to own the quality and test strategy across all Subscribili products. You'll design and drive our automated testing (built on Playwright), embed quality into an Agile delivery process, and lead and mentor the QA function — catching issues before they ever reach patients and partners.

Reports To: Engineering Manager

This role is organized around five core areas. Each describes what we expect you to own and deliver.

• Own the overall system test strategy and QA function across all Subscribili products.

• Define test plans, coverage targets, and quality gates for releases.

• Identify testing dependencies, risks, and gaps early, and communicate them clearly to the project team.

• Design, build, and maintain scalable, reusable automated test suites — our automation suite runs on Playwright.

• Automate front-end and API testing to catch issues before they reach end-users.

• Apply engineering principles to test design, keeping the suite fast, reliable, and maintainable.

• Plan and execute system-level, regression, and smoke testing across environments.

• Triage failures, isolate root causes, and partner with developers through debugging.

• Maintain test coverage, quality, and KPI reports; run post-release and post-implementation checks.

• Drive the QA lifecycle within an Agile/Scrum process alongside developers and product managers.

• Shift quality left — engage early in the SDLC to prevent defects, not just find them.

• Integrate automated tests into CI/CD so quality is continuous.

• Lead the QA team; mentor and grow more junior members.

• Set QA standards and best practices that others follow.

• Communicate quality status, risks, and trade-offs clearly to stakeholders.

The capabilities we expect you to bring to the role, grouped by area.

• 6+ years testing web applications, including in a QA Lead or similar role.

• Strong command of QA methodologies, best practices, and test strategy.

• Solid experience with both front-end and API testing — manual and automated.

• Hands-on with a modern test-automation framework — our suite runs on Playwright; equivalent experience (e.g., Selenium, Cypress) transfers directly.

• Ability to build scalable, reusable automation scripts and run them in an Agile/Scrum environment.

• Proficiency in a test-automation language such as TypeScript/JavaScript or Python.

• Working knowledge of AI tools for testing — generating and maintaining tests, expanding coverage, and triaging failures — is a strongly valued part of this role.

• Judgment to review and validate AI-generated tests and results rather than trusting them blindly.

• Experience integrating automated tests into CI/CD pipelines.

• Comfortable with Git and standard QA tooling.

• Documenting KPIs and metrics, including quality and test-coverage reports.

• Proven experience leading a QA team and mentoring engineers.

• Excellent written and verbal communication, with strong stakeholder management.

• Setting up CI/CD environments with integrated test automation.

• Testing eCommerce and payment flows, especially with Stripe.

• Familiarity with healthcare data handling, compliance, or PHI.

• Exposure to performance, load, or security testing.

• Competitive Salary: Attractive package based on your experience, skills, and impact.
  
• Equity Options: Share in Subscribili's growth and long term success.
  
• Health and Wellness: Comprehensive health coverage for you and your family, including medical benefits, term insurance, and complimentary annual health checkups.
  
• Office Meals: 2 meals per day provided in office to support convenience, collaboration, and team connection.
  
• Onsite Role with Flexible Hours: This is a full time onsite role based in HSR Layout, Bangalore.
  
• Generous Leave: Paid vacation, sick leave, and parental leave.
  
• Learning and Growth: Access to courses, workshops, and leadership development opportunities.
  
• Career Development: Opportunity to build and lead the People function as Subscribili scales.
  
• Mission Driven Culture: Join a team that cares deeply about employees, patients, providers, and the future of affordable healthcare.