Job Description
Job Title: Test Lead – ServiceNow Implementation
Location: [Specify Location / Remote / Hybrid]
Experience: 5–8 Years
Role Overview
We are looking for an experienced Test Lead with strong expertise in ServiceNow implementations and hands-on experience with AFT automation. The ideal candidate will lead end-to-end testing efforts, ensure quality delivery, and drive automation strategies across ServiceNow modules including ITSM, HRSD, and SAM Pro.
Key Responsibilities
Lead and manage end-to-end testing for ServiceNow implementation projects
Define test strategy, test plans, and ensure execution across SIT, UAT, and regression cycles
Collaborate with stakeholders including BSA, developers, and business teams to ensure requirements are well understood and validated
Drive test automation using QTP/UFT, including framework design and optimization
Ensure coverage across ITSM, HRSD (HR Service Delivery), and SAM Pro (Software Asset Management Professional) modules
Identify risks, defects, and ensure timely resolution with proper tracking and reporting
Mentor and guide QA team members and ensure adherence to QA best practices
Work closely with DevOps teams for CI/CD integration of test automation
Required Skills & Experience
5+ years of experience in QA/Test Leadership roles
Strong experience in ServiceNow testing and implementations
Hands-on expertise in QTP/UFT automation tools
Good Functional Understanding Of
ITSM (Incident, Problem, Change Management)
HRSD (HR workflows, case management)
SAM Pro (Software Asset Management)
Experience in test management tools (JIRA, ALM, etc.)
Strong understanding of STLC, defect lifecycle, and QA methodologies
Experience working in Agile/Scrum environments
Preferred Qualifications
ServiceNow certification (CSA / CIS-ITSM / HRSD / SAM Pro)
Experience With Additional Automation Tools (Selenium, Playwright, Etc.)
Exposure to API testing tools (Postman, RestAssured)
Knowledge of performance testing is a plus
Soft Skills
Strong leadership and stakeholder management skills
Excellent communication and coordination abilities
Problem-solving mindset with attention to detail
Nice to Have
Experience in large-scale digital transformation or enterprise ServiceNow programs
Exposure to AI-driven testing tools or test optimization techniques
